General Questions

How long does it take to setup my account?
Accounts are generally setup within minutes of receiving payment. However please allow 24 hours.

How long does it takes for my account to become active?
Your account will be active within 24 hours after payment confirmation. However it will take 24-48 hours for your domain name to become available worldwide.

How long will it take for me to use my domain name?
DNS can take anywhere from 24-72 hours to propagate.

I have been notified that my account has been set up but my site is still not active?
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.

Can I upgrade my account at any time? Is there a charge to upgrade my account?
Yes, you may upgrade at any time. There is no charge to upgrade except for the difference in price per plan. You will be charged the difference in price per plan, no mather when you upgrade, even if you're in the last day of your current billing cycle. Your billing will recurr normal. We reccomend to upgrade in the first day of your billing cycle.

Can I cancel my account at any time?
Yes, however refunds will not be given for the remaining billing cycle. So we suggest cancelling the day before your next billing cycle starts.

Do you offer a money back guarantee?
Yes, we offer a 30 day money back guarantee. If you are unhappy with your account during the first 30 days please send e-mail to sales@smthost.com and we will refund your money. If our Terms of Service is broken, no refunds will be given (ie: warez, spam found on our servers in your account).

Do you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

How do I pay for your services?
Depending on your selection of payment method when ordering, a third party processors will be used: e-gold, e-bullion.

Is it possible to pay on a monthly, quarterly, bi-annually or annual basis?
Yes, You can choose to pay either monthly, quarterly, bi-annually or annually.

Are there any hidden charges?
No. All prices are shown on our webpage.

Do you offer phone support?
No, we do not. However we prefer that you use e-mail support@smthost.com or Yahoo Instant Messenger. Our Yahoo ID is smthost.

Do you offer customer support?
Yes. We offer customer support by email or Yahoo Messenger. We will help as much as you need. Please don't hesitate to contact us if you need help.

Do you support foreign domain names?
Yes, we support it.

Is there a minimum time contract/commitment?
No, We do not force you to sign a contract and the minimum commitment.

Can I keep my domain name when I change a host?
Yes, you can.

Technical Questions

How do I login to my control panel?
In order to login into your control panel for your domain type http://yourdomain:2082 in the address bar of your browser. Enter the control panel username/password you were given upon signing up (see your welcome e-mail). From there it will log you in to control panel and you may edit your account settings.

How do I get my email when using Cpanel?
All pop and web based email is handled through your Cpanel admin and can be easily configured from there.

Do you offer webmail? How do i read my email?
Yes. To read your email use http://yourdomain:2095 and use your login details provided at registration.

Do you support POP3 e-mail?
Yes, we support POP3 e-mail.

Do you support IMAP e-mail?
Yes, we support IMAP e-mail.

I want to get started right away, but my domain name hasn't transferred isn't in the database yet. How do I do it?
The welcome email we send you has complete details on uploading your site to the server immediately through a FTP application. Your setup email contains the link to view your site before the DNS resolves. After your domain is fully propagated through the system, you can upload access your website through your browser and email services.

How do I login to FTP?
To login into your FTP use ftp.yourdomain, username@yourdomain and yourpassword

What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail.

What is the path to perl?
The path to perl is /usr/bin/perl.

Where do I have to put my cgi scripts?
CGI scripts must be placed in your cgi-bin. It's located in your public_html directory.

Where do I have to put my website scripts?
Website scripts must be placed in your public_html directory.

What is SSL?
Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message. Both Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http:.

What is e-Gold?

e-gold is an electronic currency, an alternative internet payment system, issued by e-gold Ltd., a Nevis corporation, 100% backed at all times by gold bullion in allocated storage.

e-gold is integrated into an account based payment system that empowers people to use gold as money. Specifically, the e-gold payment system enables people to spend specified weights of gold to other e-gold accounts. Only the ownership changes - the gold in the treasury grade vault stays put.

e-gold, operational since 1996, has users in over 165 countries and has settled over 45 million payments. There is over $30 million worth of e-gold in circulation supporting an annual transaction volume exceeding $1 billion (USD-equivalent).

e-gold, here to stay
e-gold is always as good as the gold it's backed with - this year, next year, a thousand years from now.

e-gold, world wide money
E-gold is accounted by weight of metal, not US$ or any other national currency unit. Weight units have a precise, invariable, internationally recognized definition. Additionally, precious metals, gold in particular, enjoy a long history of monetary use around the world. Thus, e-gold is ideally suited for international transactions.

e-gold is quick
e-gold payments clear instantaneously (with no chargeback risk), no matter how large the payment, no matter how far apart the Spender and Recipient.

e-gold is cost effective
Spending e-gold is free, even if your recipient is on the other side of the world.
Recipient transaction fees range from substantially smaller to orders of magnitude smaller than those of credit cards and bank wire transfers, no matter how large (or small) the payment.
The e-gold Agio fee, which recovers bullion storage costs, passes on economies of scale normally only enjoyed by very large holders of bullion.

Who should use e-gold
Any business or individual who wants to make or receive convenient, secure, cost effective, and final payments across the internet. Whether your market is:
- On-line retail trade or services
- International remittances
- Micro-payments, such as music downloads
- Paid content websites
- Internet gaming
- On-line auctions
If you can not or do not want to use a credit card, e-gold is your answer.

e-gold, no barriers to entry
It costs nothing to open an e-gold account. There is no credit check. There is no minimum balance requirement. There is no concept of a "merchant account" in that all e-gold accounts may Spend e-gold or receive e-gold payments.
In short, you are minutes away from opening your first e-gold account.

Click here to open your free e-gold account.

What is e-Bullion?

e-Bullion is a good quality online currency. It comes in two varieties, gold and silver.

e-Bullion metal is stored on several different continents in treasury grade vaults and with the Perth Mint depository. There are approximately a quarter million e-Bullion users, more every day. e-Bullion offers exemplary account security with their CryptoCard and excellent debit card services with their e-Bullion debit card. The service is fantastic.

e-Bullion is electronic bullion: international electronic currency fully backed by physical precious metals stored on behalf of account holders in Treasury Grade bullion storage facilities.

e-Bullion features
- CRYPTOCard Secure Password Technology
- e-Bullion Debit Card
- Automated Transaction Interface Protocol (ATIP)
- Batch Transfer Instructions
- Storage/Buying/Selling of Precious Metals

Gold Bullions
Bullion is one of the oldest forms of money on earth. Bullion is money in the form of bars, coin, wafer or ingots. The bar form carries a serial number and stamp of a recognized Hallmark Grade refiner.

e-Bullion safety
The e-Bullion network is rock solid and is designed and maintained by leading Internet security specialists. Our servers are located in disaster proof facilities with 24 hours a day, seven days a week monitoring and support.

CRYPTOCard security
CRYPTOCard Secure Password Technology (SPT) positively authenticates anyone who tries to gain access to a secured network by coupling something the user has (a hardware, software or smart card token) with something only the user knows (a PIN). This 2-factor positive authentication solution ensures that "Bob is Bob".
In simple language this means that CRYPTOCard works with e-Bullion® the same way your bankcard works at the ATM Machine. You need BOTH the card AND the pin number in order to get the cash. This simple but effective combination was worked for the ATM industry for decades and now e-Bullion® brings the same level of security to its customers.

e-Bullion fees
e-Bullion fees are extremely competitive and always kept as low as possible.
The twenty-five cent (USD$0.25) transfer fee has been eliminated. There is NO FEE for transferring funds from account-to-account within the e-Bullion system.

Zero storage fee! e-Bullion.com DOES NOT charge routine storage fees on account balances.
Service fee. To help offset the costs associated with maintaining e-Bullion, there is a modest monthly service fee charge (instead of costly storage fees). This monthly charge is equivalent to 1/3rd of a gram of Gold at current exchange rates. This equates to approximately USD$5.00 per month/ per account, which is more efficient and less costly to users of e-Bullion.

Click here to open your free e-Bullion account.